CashPractice Frequently Asked Questions

Overview

Q. What exactly is CashPractice®?

CashPractice® is a membership-based web application for service companies, such as chiropractors, orthodontists, massage therapists, gyms, pre-schools, tanning salons, and the like, who want to create a more profitable business. The three main systems included in CashPractice® are The Cash Plan Calculator System™, Auto-Debit System™ & Drip-Education Email Marketing System™.

Q. Can you really produce a cash plan with payment schedule & receipt, charge the client's initial payment, schedule the recurring auto-debit and assign a client education email campaign with the click of one button?

Absolutely! This is the most powerful part of using CashPractice®. It is so easy and simple to use. We believe it's the most powerful single-button you will ever have your hands on for your practice.

Q. Who is CashPractice® for?

CashPractice® is for any service business that recommends extended service agreements. For example, if you're a chiropractor and you recommend Corrective and Wellness Care Plans, CashPractice® is for you. If you sell any service that you want to offer payment options for, CashPractice® is for you. If you want to automate your client education, CashPractice® is for you. If you want to be able to easily create custom cash plans and schedule recurring payments, then CashPractice® is for you. Download and read the white paper Creating Long-Term Clients.

Q. Should I become a member of CashPractice®?

If you already recommend long-term service plans, but want to have an easier, more professional plan, then yes, you should join. If you want to automate your monthly collections, then yes, you should join. If you want to put your client education on autopilot, then yes, you should join. If you are new to all of this, then yes, you should join now.

Q. It seems expensive. Will I make enough to cover the cost?

It costs you more not to be a member. Here's how.

* Clients on plans stay longer. Clients that stay longer make you more money.
* Auto-Debit will save you money compared to key-entering your credit card payments. Key-entered charges on your credit card machine costs you 1.0% to 2.0% more to process. That equates to additional $100 - $200 per $10k in charges for NOT using auto-debit.
* Six to eight hours of staff time per month for key-entering credit card payments. That equates to another $100 - $125 per month.
* Mailing a newsletter cost more than emailing.


Compared to mailing newsletters, key-entering charges & not using cash plans, CashPractice® members save money & make more in the process.

Q. Is CashPractice® just about making more money?

Absolutely not! CashPractice® gives our members the tools they need so they can give clients the best service possible.


CashPractice® Requirements

Q. How do I access CashPractice®?

CashPractice® is accessed over the internet using a web browser. We recommend using Internet Explorer. Some of the features may not work with other browsers. All features have been tested and work 100% with IE.

Q. Will CashPractice® work with MacOS?

CashPractice® works with MacOS. On a Mac, you should use the Mozilla Firefox browser. Some of the training videos will not play on a Mac. We recommend using a PC.

Q. Why won't the entire web site fit on my screen?

You have your screen dimensions set too small. Set your screen resolution to at least 1024 by 768 for best viewing. To change it on your PC, right-click on your desktop and select Properties. Click the Settings tab. Move the slide bar to set the resolution.

Q. What about popup blockers?

Popup blockers will interfere with the performance of some CashPractice® features. Be sure to set your web browser's popup blocker to allow popups from "bodzin.net". In addition, third party security programs with popup blockers should also be set to allow popups from "bodzin.net".

Q. Do I need a merchant account?

If you plan on using the Auto-Debit System™, you will need to apply for one of our internet merchant accounts (provided by Processing Point, Inc). We will complete the application process for you.

Q. Can I use this in my Country/State?

Please see CashPractice®'s Terms of Use. The Auto-Debit System™ requires the use of a Merchant Account. Currently the merchant account we use is limited to use within the Continental United States and Canada.

Q. Can I use dial up or do I need a high speed internet connection?

We recommend using high speed internet connection. You can use dial-up to operate the CashPractice Systems™, however you will have a hard time watching videos, downloading manuals or attending live trainings.


CashPractice® Security

Q. What does CashPractice® do to protect my information and maintain security?

CashPractice® takes security very seriously. To ensure security, CashPractice® is PCI Compliant. Here is a list of measures we take to ensure that security.

*Our dedicated server that hosts CashPractice® is stored in a secure internet hosting facility with 24 hour onsite security and surveillance.
* We use a third-party vendor, Security Metrics, to scan our dedicated server for security vulnerabilities. If any are detected, immediate action is take to remedy.
* All connections made to the server are over an encrypted (https) SSL connection. This is the same technology used by banks.
* All sensitive data, such as merchant account numbers, credit & bank account numbers, passwords and more are stored in the database in an encrypted format. Even if someone saw the database they can't read the data. Only the CashPractice® member can view it when logged in.
* Each CashPractice® member has their own encryption key, ensuring your data remains private.
* Once credit and bank account numbers are entered into the Auto-Debit System™, they are blinded with X's when accessed and viewed by users.
* When left inactive for a period of time, the website automatically logs the user out.
* Each time a CashPractice® web page is loaded, it validates you are an authentic user.
* CashPractice® members can create separate logins for staff with limited access to the website. Account users can be limited to logging in only on allowed days & times as well as limited to only accessing allowed pages and activities.
* When entering data into forms, all entries are validated & cleaned before processing and database storage.
* We require you to update your password every 45 days.

Q. Is CashPractice® HIPPA compliant?

Yes. First of all, no clinical information is stored by CashPractice®. The data that is stored by CashPractice® is stored in an encrypted format with a unique key for each member. Data can only be accessed by the members when they are logged into CashPractice®. While logged in, if left unattended, a user is automatically logged out. Unique usernames & passwords can be created for staff members. In addition, all credit card and bank account numbers are blinded with X's.

Q. Is CashPractice® PCI compliant?

Yes, CashPractice is PCI Compliant. In order to process auto-debit payments, a merchant is REQUIRED to use a PCI compliant software program, such as CashPractice®, with an Internet Merchant Account - also know as a MOTO (mail-order telephone-order) Merchant Account. It is against PCI regulations to use a Retail (card-swiped) Merchant Account for recurring auto-debits. Any breech of PCI regulations can result in fines of $25,000. You can rest assure that you are safe using CashPractice® for your recurring auto-debits.

Q. I created account users for my staff, but they cannot login?

1. Username and password are case sensitive.

2. The account administrator will meed to login to verify correct username and password are being entered.

3. The account user is trying to login outside of allowed login days/times. The administrator can login and view/edit the users account by going to My Account -> My Account Users -> Click on Folder Icon to Edit Priviledges -> Save.


Purchasing CashPractice®

Q. How do I purchase a membership?

You purchase a membership to CashPractice® by clicking Start Now. You can become a member of any one system, or select either the Gold or Platinum Packages for added savings and bonuses. You will immediately receive an email receipt with your username and temporary password. Make sure you use an accurate email address when you signup. The email address you use will become your username for logging in. You can then immediately login and get started.

Q. Can you just send me a CD?

No, CashPractice® is used online by logging in. You do not install the program onto your computer.

Q. Do I need a membership for each office?

No, you may use your CashPractice® membership for as many offices as you have. CashPractice® is licensed per doctor, not per office.

Q. Do I need a membership for each service provider in the office?

Yes, if you want to have each service provider's name available for Cash Plans, Auto-Debts & Client Drip-Ed Emails. You can add associate memberships for your associates during the sign-up process or members can add them by clicking Change Membership

Q. What are the free bonuses that are included?

The following bonuses are included immediately with all paid memberships.

* Staff Bonus Calculator™ & Payroll Report Generator™
* Super CA Daily Operations Checklist™
* Over 10 hours or of pre-recorded Teleclasses

The Gold & Platinum packages also include a copy of The Nuts & Bolts of Cash Practice New Patient Script.

Cash Pracitce® is a registered Trademark of Cash Practice Inc. Cash Plan Calculator System™, Auto-Debit System™, Drip-Education Email Marketing System™ are trademarks of Cash Practice Inc. All rights reserved.

ProcessingPoint, Inc.
Authorized Reseller of Cash Practice Inc.